Order shipping

At Cardoria, we treat every order as if it were for our own collection. We want your next discovery to arrive well protected and shopping with us to be simple.

Preparation and shipping

We ship orders within a maximum of 48 hours after payment confirmation. This is the preparation and delivery time to the carrier; the transit time depends on the service and destination. For pre-orders, the availability date indicated on the product applies.

All items are carefully packaged with adequate protection. For many orders, we may include small free gifts, subject to availability — a surprise from us, with no guarantee of a gift with every purchase.

Need help?

If you detect any error with the purchase or order, write to cardoria@pullclubtcg.com or send a message on Instagram @cardoriatcg. Please provide the order number and explain what happened so we can help.

If the order arrives damaged

Contact us as soon as you detect the problem. If possible, keep the packaging and send photos of the item, the box, and the shipping label: they help us understand what happened. Cardoria will work with you to resolve the issue and handle communication with the carrier, so you don't have to deal with the problem alone. We will assess the appropriate solution, including replacement or refund under the legal terms. Photos are helpful, but they do not affect your rights.

Returns and sealed products

For online purchases, you generally have 14 days after receipt to notify us that you wish to return the purchase. After that notification, you have another 14 days to send the items. Contact us by email to receive instructions.

If you are considering returning booster boxes, packs, or Elite Trainer Boxes, keep the seals intact and avoid opening the contents. Opening them may cause a significant loss in value, which will be assessed on a case-by-case basis and may be reflected in the refund, where permitted by law. Opening them does not automatically eliminate your rights, and issues involving defects, damage, or incorrect items will always be assessed under the legal terms.

We are here to help — contact us and we will find a way to resolve the situation.